Shipping policy

Shipping Policy

Thank you for visiting and shopping at Engranes de Costa Rica. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 3 to 5 business days Monday through Friday, excluding weekends and holidays in Costa Rica.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you immediately via email.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed in detail at checkout.

  • Costa Rica (Metropolitan Area): Delivery in 1 to 3 business days. Cost: Calculated at checkout.

  • Costa Rica (Rest of the country): Delivery in 3 to 5 business days via Correos de Costa Rica. Cost: Calculated at checkout.

  • United States (USA): International Express Delivery in 3 to 5 business days via DHL Express. Cost: Calculated at checkout.

Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order.

3. Shipment Confirmation and Order Tracking

Once your order has been handed over to the carrier, you will receive a Shipment Confirmation email containing your Tracking Number. The tracking number will be active and ready to be checked on the carrier's platform within 24 hours.

4. Customs, Duties and Taxes (International Shipments)

Engranes de Costa Rica is not responsible for any customs and taxes applied to your order in the destination country.

  • All fees imposed during or after shipping are the sole and exclusive responsibility of the customer (this includes import tariffs, local taxes, or other fees applied by authorities in the United States or other destinations).

5. Incorrect Addresses and Undelivered Packages

It is the buyer's responsibility to ensure that the shipping address is entered correctly, completely, and in the required format at checkout. We are not responsible for lost packages or failed deliveries due to incorrect or incomplete addresses, or the absence of the recipient at the time of delivery.

  • If a package is returned to our origin center in Costa Rica due to an incorrect address or failure to collect, the customer will be responsible for the costs of reshipping.

6. Damages and Losses during Transit

Our products are carefully packaged to ensure they arrive in perfect condition. However, if you receive your order damaged or if the package is lost in transit, please contact us immediately.

  • Please save all packaging materials and damaged goods, and send us photographic evidence to our support email so we can file the corresponding claim with the shipping carrier.

7. Contact

If you have any questions about the shipping of your order, please do not hesitate to contact us:

  • Support email: engranesdecostarica@gmail.com

  • Business hours: Monday to Friday from 8:00 AM to 5:00 PM (GMT-6)